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Frequently Asked Questions

Here you will find some of the most Frequently Asked Questions by our potential franchisees. Hopefully, this page can answer as many of your questions as possible – if not, don’t hesitate to contact us for a chat!

Do I need to have experience/skills in care?

No. You do not need to have any skills or experience within the care sector as we will provide you with full training and support. However, you should have an empathy for what we do and understand the importance of providing a high quality care service.

Do I need to know how to run a business?

No. Ideally, we would prefer franchise owners who have commitment, drive, ambition and enthusiasm for the business. We will assist you to obtain a greater understanding of the care sector.

What is my role in the business?

Heritage Healthcare is specific about the roles within the business that the franchisee will have. The main role of the franchisee will be to market and develop the business from the beginning. It may be that you will employ staff further down the line to cover more specific tasks including Care Management.

What is the growth potential?

Heritage Healthcare has developed it’s business model in line with modern systems and ideas and to ensure that it captures, both current and future markets. The opportunities for growth, depend entirely upon you, and how big you want your business to be. As with any franchise, success is due to the hard work and dedication of the franchisee.

What is your recruitment procedure?

Once you have received your franchise information pack and if you would like to pursue the matter further, then we will invite you to our Head Office in Darlington, County Durham to discuss the matter in further detail.

Can I run my franchise business from home?

No. It will be a requirement that you have an office located within your franchise territory.

What training is there for homecarers?

All homecarers, must undertake Heritage Healthcare’s own 5 day induction training, including all mandatory subjects. The mandatory subjects will include, but are not limited to: Health and Safety, Moving and Handling, First Aid Awareness, Food Hygiene, Medication Awareness, Infection Control and Dementia.

In addition to the induction training, all homecarers will undertake a minimum of 2 days familiarisation, where they will shadow an existing, experienced member of the team.

What type of person/couple are you looking for?

We are looking for committed, ambitious and motivated individuals who have the desire to own, operate and develop their own business, with or without experience.

Can I sell my franchise in the future?

Yes. You can sell the franchise at any point, and whilst we will work with you to find a suitable buyer we will also have the first option to purchase the business. Any potential buyers can only be confirmed by ourselves.

What are the potential earnings?

Your earnings will depend on your hard work and business plan.

Is there help available to develop the business plan?

Yes. Full assistance will be provided to develop your business plan.

How long is the franchise agreement?

Our franchise agreement lasts for ten years.

How long does it take to start after signing?

Every territory will be different, and we will work with you to complete the necessary regulatory registration (ie, CQC). We will assist you to finalise the business and marketing plans, locate suitable premises and finally recruit the necessary registered care manager.

What kind of support can I expect?

We are committed to offering the continuing on-going support for all our new franchise operations. We will provide hands-on support whenever it is needed.

We provide regular support visits, regular audit and review visits, regional meetings and an annual conference in order to share ideas and experiences.

Would you like a brochure?

Simply add your details below to download our Franchisee Opportunities brochure.
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