Franchising

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A FIRST FOR HERITAGE IN CARDIFF

Heritage Healthcare first met Cardiff-based Jameela Kotawala at the National Franchise Exhibition in Birmingham in October 2013. Jameela became the first franchisee to open a Heritage Healthcare franchise in November 2014. 

Since the launch of her business, Jameela has completed the Level 5 diploma in leadership for health and social, hugely improving her knowledge of the care sector. 

Jameela says: “The ongoing support I have received from Heritage has simply been first class from all aspects of the business, including operations, marketing, finance, IT and training. I currently employ 13 staff and have had to move into larger offices to aid and assist with the future growth of the business.” 

Heritage Healthcare Cardiff is going from strength to strength. Since its launch, Jameela has been recognised as a finalist for the Business Start-Ups awards, has received a 100% rating following their inspection from Care Inspectorate Wales (CIW), a testament to Jameela and the care team in Cardiff’s high standards in business and care. Heritage Healthcare Cardiff has also won ‘The Care Employer Award’ at the Great British Care Awards in Wales 2019 and was named Homecare Services Employer of the Year winner at the Cardiff and South Wales Prestige Awards 2020.  

The success of the service within Cardiff led Jameela to purchase a second territory in Swansea, where she is now growing her business within the local community. 

The ongoing support I have received from Heritage has simply been first class from all aspects of the business, including: operations, marketing, finance, IT and training. I currently employ 20 staff and have had to move into larger offices to aid and assist with the future growth of the business.

Jameela Kotawala, Heritage Healthcare Cardiff Franchisee, Franchisee of the Year Finalist. Business Startups Awards 2015

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