The care team at Heritage Healthcare Cardiff have passed two inspections with flying colours!
The Cardiff care office was visited by two inspectors in one day; one from Cardiff Council and another from Care Inspectorate Wales (CIW). Newly appointed Care Manager, Jenna Long, took charge as she showed the inspectors around the office and allowed them to see the documents they needed.
Owner and Managing Director of Heritage Healthcare Cardiff, Jameela Kotawala, praised her team for their dedicated work, saying “Thank you very much to all our staff that make it possible for us to provide Quality Care to each and every one of our Service Users … Well done team, tough times don’t last but tough teams do.”
Heritage Healthcare Cardiff has established an outstanding reputation within the Cardiff community and these inspections will be the third year running the care team has achieved full marks.
Jameela Kotawala was the first franchisee for Heritage Healthcare, launching the Cardiff office in 2014 and delivering her first care hours on Christmas Day. In 2018, Jameela Kotawala expanded her business into Swansea and became the second franchisee to own multiple territories with Heritage Healthcare.
“Heritage Healthcare stood out for me because of its emphasis on quality care, its flexible approach and knowledge and experience of the care market,” said Jameela Kotawala when discussing her reason for choosing Heritage Healthcare to launch her business.
Since the launch of her business, Jameela has achieved many successes, including Franchisee of the Year Finalist at the Business Startups Awards in 2015, and being named Heritage Healthcare’s Franchisee of the Year in 2018.
Jameela and her care team are looking forward to continuing their success and building the established Heritage Healthcare name in Swansea.
Heritage Healthcare is an award-winning home care franchise, dedicated to delivering expert support to individuals both nationally and internationally. If you are interested in finding more about owning a Heritage Healthcare franchise, please visit www.heritagehealthcarefranchising.co.uk or contact Director Michelle Fenwick QFP on 01325 370 707.